Privacy Policy
The short version
- What we collect: your email (required), your phone (optional), what you write in the song quiz — including details about the person the song is for — and standard website and device data.
- Why: to write, record and deliver your song, to take payment, to answer support, and — only if you opt in — to send you email or texts.
- Who we share it with: the vendors who run our checkout, payments, music production, email/SMS, hosting and ads. We do not sell your personal information for money.
- How to delete it: email support@everlysong.com with the subject line “Delete my data”. We reply within 45 days, usually much faster.
1. Who we are and what this policy covers
EverlySong is a custom song service. You answer a short quiz about someone you love, and we write, record and deliver a song made from your answers. The song is delivered as a digital file — an MP3, plus a lyric sheet PDF where that is part of your order. Nothing is shipped.
The business responsible for your information (the “controller”, if you are used to that term) is Arcadia Labs, LLC, a company organized in Wyoming, doing business as EverlySong. In this policy “we”, “us” and “EverlySong” mean that company.
This policy covers everlysong.com, our quiz, our checkout and order pages, the emails and texts we send, and our creator (UGC) program. It does not cover websites we do not operate, even if we link to them.
You do not need an account to buy from us, and we do not sell subscriptions. There is nothing recurring to cancel.
2. The information we collect
| Contact details | What it is: email address (required), phone number (optional), first name
if you give one. Why we need it: to deliver your song, send order and revision updates, and answer support. Where it comes from: you, in the quiz or at checkout. |
|---|---|
| Quiz content — including details about someone else | What it is: who the song is for and their name; the music genre; the
voice; three free-text answers (a quality of the person, memories, your message); the
language of the song. Why we need it: these answers are the song. Without them there is nothing to write. Where it comes from: you. See the note directly under this table. |
| Payment information | What it is: order total, items bought, the last four digits and brand of
your card, billing name and ZIP, approval or decline result. Not your full card number, and
not your CVV — we never receive them. Why we need it: to charge you, to run one-click upsells you accept after checkout, and to handle refunds and chargebacks. Where it comes from: our checkout platform and payment gateway, which take the card data directly from you. |
| Technical and browsing data | What it is: IP address, approximate location from that IP, device and
browser type, referring page, pages viewed, quiz steps completed, timestamps. Why we need it: to keep the site working, prevent fraud and abuse, and see which pages are broken or confusing. Where it comes from: collected automatically by your browser and by our hosting, analytics and checkout tools. |
| Cookies, pixels and ad identifiers | What it is: cookie and session IDs, Meta pixel events (page view, quiz
start, purchase), click IDs from the ad you arrived on. Why we need it: to remember your quiz progress, measure which ads work, and show ads to relevant audiences. Where it comes from: your browser, our analytics tools, and Meta. |
| Creator (UGC) content | What it is: reaction videos you send us, the name you want shown, your
signed release, and the details needed to send your gift card. Why we need it: to review your video, pay the gift card, and — if you signed the release — use the video in marketing. Where it comes from: you, when you choose to join the program. |
| Support communications | What it is: your emails to us, the order they concern, what you asked
for, what we did. Why we need it: to resolve your issue, honor revisions and refunds, and keep a record of what was agreed. Where it comes from: you, and our support tooling. |
About the person the song is for
This part matters, so we are stating it plainly. The free-text answers in our quiz are information about a third party — the person receiving the gift. Their name, a quality you admire in them, shared memories, sometimes a health event, a loss, a relationship or a family detail. We treat that content as personal information belonging to them, not only to you.
By submitting the quiz you confirm that:
- you have the right to share those details with us for the purpose of making the song;
- you are not submitting information you were told to keep private, or that would harm the person if written into a song;
- you accept that we will pass those answers to the vendors listed in section 4 so the song can be written and recorded.
If you are the person a song was written about and you want it deleted, email support@everlysong.com. We will act on that request, and we may need enough detail to find the order.
Please do not send us Social Security numbers, financial account numbers, government ID numbers, medical records or login credentials. We do not need them, and the quiz has no reason to ask.
3. How we use your information
We use what we collect for these purposes, and no others without telling you first.
| To perform our contract with you | Writing, recording and delivering your song; delivering the lyric sheet where included; handling revisions; processing your payment and any upsell you accept; issuing refunds under our Return Policy. |
|---|---|
| With your consent | Sending marketing emails or texts; setting non-essential cookies and advertising pixels where consent is required; using your reaction video in our marketing under a signed release. |
| For our legitimate business interests | Keeping the site up and secure; detecting fraud and card testing; measuring ad performance; improving the quiz and our production process; enforcing our Terms of Service. |
| To comply with the law | Keeping tax and transaction records; responding to chargebacks and lawful requests; honoring privacy requests and opt-outs; keeping proof of marketing consent. |
We do not use your quiz answers to train our own general-purpose models, and we do not publish your song or your answers publicly. If we ever want to show a song as an example, we ask first.
We do not make automated decisions about you that have legal or similarly significant effects. Fraud screening at checkout is run by our payment vendors and may decline a card; if that happens you can contact us and a human will look at it.
How your song is actually made
You are entitled to know where your words go. A human songwriter shapes your quiz answers into lyrics. The composition and the vocal are then produced with the help of AI-assisted music generation tools operated by a third-party vendor. In practice this means: the text you write in the quiz is sent to a third-party music generation provider (see section 4), together with the genre, voice and language you selected. We share the creative brief needed to make the track — not your payment details.
4. Who we share it with
We share personal information with service providers who work on our behalf, under contract, and only for the purposes below. Vendor names are being finalized and will be listed here before launch.
- Funnel, checkout and order management — CheckoutChamp (Konnektive LLC, trading as CheckoutChamp). Hosts our order pages, stores order records, and enables the one-click upsells you accept after checkout using the card kept on file by the gateway.
- Payment gateway and card processing — [PAYMENT GATEWAY NAME]. Receives your card data directly and holds the card on file for one-click upsells. EverlySong never holds your full card number.
- Music generation and production — handled in-house by Arcadia Labs, LLC. The track is composed and produced with our own tooling; your quiz text is not sent to a third-party music vendor. Receives your quiz text, genre, voice and language to compose and record the track.
- Email and SMS delivery — Klaviyo, Inc.. Sends order emails, delivery links, and — if you opted in — marketing.
- Analytics — Microsoft Clarity (Microsoft Corporation). Measures traffic, quiz drop-off and conversion.
- Advertising — Meta Platforms, Inc. (Facebook and Instagram), via the Meta pixel and conversions API. Used to measure ad results and to target ads. See section 5 — in California this can count as “sharing”.
- Hosting, storage and file delivery — GoDaddy.com, LLC. Serves the site and hosts the audio and PDF files we deliver to you.
- Customer support tooling — handled in-house by the EverlySong support team, over email. Holds our support inbox and ticket history.
- Creator program administration — Amazon.com, Inc. for the gift cards; permissions are collected by email and kept by us. Issues gift cards and stores signed releases.
- Professional and legal — accountants, lawyers, insurers and, if the business is ever sold or reorganized, the buyer. We would tell you if that changed how your information is used.
We do not sell your personal information for money. We do not share your quiz answers with data brokers, and we do not rent or trade our customer list. The only nuance is the advertising one described in the next section.
5. Cookies, pixels and tracking
We use a small number of cookies and similar technologies. They fall into three groups.
| Strictly necessary | Keep your quiz answers as you move between steps, keep your cart and order together, block fraud. These cannot be switched off without breaking the checkout. |
|---|---|
| Analytics | Count visits, show us where people abandon the quiz, tell us which pages load badly. Aggregated; we do not use them to build a profile of you. |
| Advertising | The Meta pixel and similar tags. They tell Meta that a visit, quiz start or purchase happened, so we can measure our ads and show ads to relevant audiences. |
How to refuse them
- Use our cookie banner, if one is shown to you, and turn off analytics and advertising.
- Turn on Global Privacy Control in a supporting browser or extension. We treat a GPC signal as a valid opt-out of sale and sharing for that browser.
- Block or delete cookies in your browser settings. Strictly necessary cookies may break, and the checkout may stop working.
- Adjust ad settings inside Facebook and Instagram to limit ad targeting on Meta’s side.
- We honor browser “Do Not Track” only where the law requires it; DNT has no agreed standard.
California: this may be “sharing”
Using the Meta pixel to show you targeted ads can qualify as “sharing” personal information for cross-context behavioral advertising under the California Consumer Privacy Act as amended by the CPRA — even though no money changes hands. California residents can opt out at any time.
Email support@everlysong.com with the subject line “Do Not Sell or Share”, from the email address you used to order. We action it within 15 business days and confirm by reply.
An opt-out applies to the browser and device you send it from, and to the customer record we can match it to. We do not require an account to opt out, and opting out does not change the price you pay or the song you get.
We do not knowingly sell or share the personal information of anyone under 16.
6. Your privacy rights
If you live in California
Under the CCPA/CPRA you have the right to:
- Know what personal information we collected about you, where it came from, why we collected it, and who we disclosed it to — including a copy of it.
- Delete the personal information we hold about you, with the exceptions the law allows (for example, records we must keep for tax or fraud purposes).
- Correct inaccurate personal information.
- Opt out of sale or sharing — see section 5. We do not sell for money; we may share for cross-context behavioral advertising until you opt out.
- Limit the use of sensitive personal information. We do not collect sensitive personal information to infer characteristics about you. If your quiz answers happen to mention health, religion or a relationship, we use them only to write your song.
- Non-discrimination. Exercising a right will never cost you a worse price, a slower delivery or a denied refund.
- Use an authorized agent. An agent may submit a request for you with written permission; we may still ask you to verify the request directly.
If you live in Virginia, Colorado, Connecticut, Utah, Texas or another US state with a privacy law
You generally have the right to confirm whether we process your data, access it, correct it, delete it, get a portable copy, and opt out of targeted advertising and of the sale of personal data. Where the law provides it, you also have the right to appeal a refusal — reply to our decision email and we will review it and respond, and tell you how to contact your state Attorney General if you are still unhappy. We do not use your data for profiling that produces legal or similarly significant effects.
If you are in the EU, the UK or another GDPR-style jurisdiction
We sell to the United States, but if you reach us from the EU or UK you have the right to access, rectification, erasure, restriction, portability, and objection to processing based on legitimate interests or direct marketing. Where we rely on consent, you can withdraw it at any time — that does not affect processing already carried out. You can lodge a complaint with your local supervisory authority; in the UK that is the Information Commissioner’s Office.
How to exercise any of these rights
- Email support@everlysong.com. Put the request in the subject line — “Access my data”, “Delete my data”, “Correct my data”, “Do Not Sell or Share”.
- Send it from the email address you used to order, or tell us the order number. We ask this to make sure we are not handing your song and your words to someone else.
- Timing: we confirm receipt within 10 business days and respond within 45 days. If we need more time we will tell you why and may extend by up to another 45 days (a further 45 in California, up to one additional month under GDPR).
- There is no charge, unless a request is repetitive or excessive — then we will say so before doing anything.
- If we cannot verify you, or an exception applies, we will explain which one and why.
Deleting your data may mean we can no longer send you your song again, honor a revision, or process a refund for that order. We will warn you before we act if that is the case.
7. How long we keep things
We keep information only as long as we have a reason to. When a period ends we delete the data or strip it of anything that identifies you.
| Quiz answers, including details about the person the song is for | Kept for:24 months after delivery Why: so we can honor free revisions and re-send the song. This is the period most worth keeping short — see the note below. |
|---|---|
| Delivered songs and lyric sheets | Kept for:24 months after delivery Why: so you can download the file again if you lose it. After that the link expires and the file is removed. |
| Order and payment records | Kept for:7 years Why: tax, accounting, chargeback and refund obligations. |
| Email address and marketing consent record | Kept for:24 months, or until you unsubscribe Why: to send what you asked for, and to prove you asked for it. |
| Phone number | Kept for:24 months Why: order-related contact only, unless you opted in to texts. |
| Support emails and tickets | Kept for:24 months Why: dispute history and quality review. |
| Creator videos and signed releases | Kept for:24 months; releases kept for the term of the license Why: we must be able to prove we had permission to use a video. |
| Analytics, cookie and server logs | Kept for:24 months Why: security, fraud investigation, and traffic reporting. |
| Opt-out and deletion records | Kept for: kept indefinitely, in the most minimal form that works Why: so we do not accidentally market to you again after you told us to stop. |
On quiz text and finished songs specifically: your answers and your song stay in our systems and with our production vendor for the period above, then they are deleted. You can ask us to delete them sooner at any time — email support@everlysong.com — as long as you accept that we can no longer re-send or revise that song afterwards.
8. Security
We take reasonable and appropriate steps to protect your information: encryption in transit (HTTPS), access limited to the people who need it, vendors chosen partly on their security posture, and card data handled by PCI-compliant processors rather than by us.
No website, vendor or company can promise perfect security, and we will not pretend otherwise. If a breach affects your personal information, we will notify you and the relevant authorities as the law requires. If you think your information has been exposed, tell us at support@everlysong.com.
9. Children
EverlySong is for adults. Our service and our site are not directed to children, and we do not knowingly collect personal information from anyone under 18 — or under 16 where a lower age applies. You must be 18 or older to place an order or to join our creator program.
A song can of course be about a child, and a parent or guardian may write about their own child. In that case the adult placing the order is responsible for what they choose to share with us.
If you believe a minor has given us personal information, email support@everlysong.com and we will delete it.
10. International data transfers
We are based in the United States and our data is stored and processed in the United States. Some of our vendors — including our music production provider — may process data in other countries. Privacy laws in those countries may be different from the ones where you live.
Where we transfer personal data out of the EU, the UK or Switzerland, we rely on the European Commission’s Standard Contractual Clauses, the UK Addendum, or another lawful transfer mechanism, together with contractual confidentiality and security terms with each vendor. Details of the mechanism used for a specific vendor are available on request: our vendors are US-based and process the data in the United States.
11. Email and SMS marketing
Email. Everyone who orders gets transactional email — receipt, progress, the delivery link, revision replies. That is part of the service, not marketing, and it cannot be unsubscribed from while an order is open. Promotional email goes only to people who opted in. To stop it, click “unsubscribe” at the bottom of any promotional email, or email support@everlysong.com.
SMS. The phone number in our quiz is optional. Leaving it out does not affect your order or your delivery. Giving it to us does not sign you up for marketing texts: we send marketing SMS only if you separately opt in by checking a clearly labeled box. Without that opt-in we use your number only for something specific about your order.
We do not run an SMS marketing program. The phone number is optional and is used only for delivery updates about an order you placed. If we ever start sending marketing texts, we will ask for separate consent first and publish the program terms here.
Creator program. If you send us a reaction video, we use the contact details you give us to review the video, send your gift card ($25 for a submitted video, $50 if your video is selected for use), and confirm your signed release. Joining is voluntary and does not sign you up for marketing.
12. Changes to this policy
We update this policy when what we do changes — a new vendor, a new tool, a new legal requirement. When we make a material change we update the “Last updated” date at the top and, if the change affects how we use information you already gave us, we tell you by email or with a notice on the site before it takes effect.
The version on this page is always the current one. Last updated: 27 August 2026.
13. How to contact us
EverlySong — privacy and support
Email: support@everlysong.com
Phone: +1 888 597 5722
Website: everlysong.com
Privacy requests: same address, with the request in the subject line.
Legal entity: Arcadia Labs, LLC (EIN 99-1444830)
Mailing address: 30 North Gould St, Suite N, Sheridan, WY 82801
Privacy contact: the EverlySong support team
We answer support within 4 hours on business days. Formal privacy requests get a confirmation within 10 business days and a full answer within 45 days.
See also: Terms of Service · Return Policy