Refund & Return Policy

Last updated: 28 August 2026 · Applies to all orders placed on everlysong.com

1. A note on digital products

EverlySong delivers a digital product: an audio file, and — if you added it — a printable lyric sheet. There is nothing to ship back, so there are no returns in the physical sense and no shipping costs to recover. What this policy covers is money: when we give it back, and how.

2. Revisions come first

Unlimited revisions of the written lyrics are included in every order, at no cost. A new recording — different voice, genre or length — is studio time and is quoted separately before we start. If a detail is wrong, a line doesn’t sound like you, a name is mispronounced or the mood missed, tell us and we redo it. There is no cap on the number of revisions and no deadline pressure from our side.

We ask you to try a revision before requesting a refund, for one honest reason: most of the time the problem is a fixable detail, and the fix takes hours. But this is a request, not a condition. You can ask for a refund without ever asking for a revision.

Revisions of the written lyrics are always free, with no window and no deadline. Recording the song again — a different voice, a different genre, a different length — is studio time, so we quote it before we start and you decide. The instrumental version is a fixed-price add-on; see section 6.

3. The 30-day money-back guarantee

You have 30 days from the moment your song is delivered to request a full refund of what you paid. You don’t need to explain why. You don’t need to prove anything. You don’t need to delete the file first.

The guarantee covers the song itself and the add-ons purchased in the same order, subject to section 7. One add-on works differently because it involves someone else: a release already published on Spotify or Apple Music has to be taken down before it can be unwound. Section 6 says exactly how we handle that.

4. How to request a refund

1. Email support@everlysong.com from the address you used to order, or reply to your delivery email.
2. Write “refund” anywhere in the message, and include your order number if you have it handy. If you don’t, we’ll find it.
3. That’s the whole process. There is no form to fill in, no questionnaire, no retention call.

We answer support email within 4 hours during business hours, and we confirm every refund request in writing.

5. When you get your money

We issue approved refunds to the original payment method within [N BUSINESS DAYS — typically 1-3] business days of approving the request. How quickly it appears on your statement depends on your bank or card issuer, and is usually another 3 to 10 business days. We refund in the currency you were charged in; we can’t control exchange-rate differences or fees applied by your own bank.

6. Add-ons, upgrades and rush delivery

Upgrades offered after checkout are separate purchases, charged to the same card only when you accept them, and each one is covered by the same 30-day guarantee from its own delivery date. Priority production isn’t sold on its own, so there is no separate fee to refund: if you refund the package, it goes with the package.

7. The few things we can’t refund

• Requests made more than 30 days after delivery. Write to us anyway — if something went wrong on our side, we’ll look at it.
• Orders where the song was never delivered because the brief was unusable — for example the free-text answers were left empty or filled with placeholder text — and you did not answer our follow-up email. In that case we refund you in full, so this is not an exception so much as a clarification: we don’t keep money for work we couldn’t do.
• Gift-card amounts paid out under the reaction-video program. Those are a reward, not a purchase, and they’re not reversible once sent.
• Abuse. Repeated order-and-refund cycles on the same person, payment method or household. We reserve the right to decline future orders instead of refunding again.

8. Cancelling before delivery

You can cancel any time before your song is delivered, for a full refund. If the studio has already started, we still refund you in full — we’d rather lose the order than argue about a song someone doesn’t want.

9. Chargebacks

If you don’t recognise a charge, please email us first: we can identify the order and refund it in minutes, which is faster than a bank dispute. Filing a chargeback without contacting us usually takes weeks and can end with your card issuer, not us, deciding the outcome. We keep records of every order, every consent to charge and every delivery, and we provide them when a dispute is opened.

10. Contact